Your statutory rights are not affected by any of the following terms and conditions.
You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.

Ordering Online
Ordering online with us is safe and secure!
We use a method of interaction with our visitors that does not compromise credit card information. We don’t save any sensitive payment information to our server

All goods remain the property of Walnut Tree until paid for in full.
The laws of the United Kingdom shall apply in the event of a dispute.

Retail Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within two days of receiving the goods, we will give a full refund, provided the goods are returned to us in a saleable condition. You are responsible for any costs incurred in returning the goods. Alternatively, we will exchange items if they are faulty on delivery to you and we are notified within two days of the customers receiving the product. All products to be returned must be sealed in their original packing.

Retail Delivery Information
Shipping is normally within 1-3 working days from receipt of order. Delivery charges are calculated on a per-order basis.

A tracked delivery service is the standard shipping method on all despatched parcels. Whilst we endeavour to ship orders to arrive on the requested delivery date we cannot guarantee the service provided by our shipping partners.

Retail Prices
Goods are charged at price shown on the product pages on the date the customer places the order and include VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Retail Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly. We will reply within 5 working days. It will then be dealt with confidentially, and effectively.

Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. We don’t guarantee that the website is free of viruses or other harmful components.

Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.

The information contained on this website is for general information purposes only. Walnut Tree assumes no responsibility for errors or omissions in the contents on the Service.

Walnut Tree Gifts Limited is not liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. We reserve the right to make additions, deletions, or modification to the contents on the website at any time without prior notice.

External links disclaimer may contain links to external websites that are not provided or maintained by or in any way affiliated with Walnut Tree Gifts Ltd. Please note that the Walnut Tree Gifts Ltd. does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Fitness disclaimer
This website offers health, fitness and nutritional information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment.

Limitation Of Liability And Warranty
The customer agrees that use of the service is entirely at their own risk. Services are provided ‘as is,’ without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation:

1) any warranties concerning the availability, accuracy or content of information, products or services; and
2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with the customer.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. The customer hereby acknowledges that the provisions of this section shall apply to all content on the service.

Orders placed on Shabbat will not actually be processed until motzei Shabbat, until that time the sale remains a declaration of intentions.

Last Updated: May 2024