Where orders have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our delivery or packaging system, and to claim compensation if possible from our logistic company (as appropriate).  It is important that we are contacted as soon as possible regarding issues.

We need to be informed of any issues within two business days of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the two-day deadline but reserve the right to refuse the options of refunding or resending the order.

Please note that our chocolates are perishable goods and we are therefore not able to accept the return of these goods for reasons of hygiene. If we believe that there has been an abuse of our 100% Satisfaction Guarantee/Damaged policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend orders and to refuse to take orders from customers.  If we make such a decision, we will inform the customer in writing of our decision, via email or over the telephone.  It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.