Please note that Walnut Tree products are perishable goods and we are therefore not able to accept the return of these goods for reasons of hygiene.
100% Satisfaction Guarantee / Damaged Orders & Refunds
Although we do our best to ensure that this does not happen, on very rare occasions, products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. Some of our products are fragile and easily damaged; in such cases, we shall not necessarily be able to offer a refund. If the recipient receives a damaged order, please contact us immediately so that we can discuss an appropriate resolution which might be:
1. Re-send on the next available delivery date; or
2. A full or partial refund (% refund depends on the specific circumstances of the issue). Typically we will not offer both a refund and a resend.
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